Shipping

What Shipping Methods Are Available?

We can ship your items across the United Kingdom with Parcelforce 48 or we are happy to arrange a local pickup in Glasgow.

Do You Ship Internationally?

Currently, we only offer international shipping on request. If you would like to ship to Europe or the rest of the world please email us at info@urpflanze.co.uk.

How Long Will It Take To Get My Package?

Each lamp is made to order so please allow 2-3 weeks for us to get it shipped out to you.

Payment

What Payment Methods Are Accepted?

We use Stripe to process our payments so you can be sure your money is safe online. With Stripe you can pay with major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express

Packaging

How is the item packed?

The packaging is as environmentally friendly as possible. Items come in a cardboard box with paper tape. We use corn starch packing peanuts which are fully compostable. Our bubble wrap is biodegradable but not compostable, so please put it in your general waste.

Orders & Returns

How do I place an Order?

Please use our website’s shop and we will get your order out to you as quickly as possible. For custom order inquiries please contact info@urpflanze.co.uk

How Can I Cancel Or Change My Order?

We will happily give you a refund or change your order before we start making your bespoke order. Please email us with 48 hours of making a purchase to organise a cancellation or change to your order.

How Can I Return a Product?

We hope you won’t want to return your item, but if you do please email info@urpflanze.co.uk within 30 days of your purchase to speak to us and arrange a return. Return shipping is paid by the customer.

How Do I Track My Order?

We will provide you with a tracking number once we have dispatched your order. From there you can check your parcel’s progress on the Parcelforce website.

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